Orders:

“Most all orders are shipped the same day, however, it could take up to a week if an item is out of stock”.

If an item is out of stock, we will notify the customer prior to processing the order.  In other words, orders with an out of stock item will not be charged to the customer's credit card until we are instructed by the customer on how they would like to proceed with their purchase. 

We want our customers to be totally satisfied with the products we carry and with their shopping experience.  Please feel free to let us know how satisfied you were with our service and if need be, how we can improve our customer's satisfaction.  Thank you!

orders@rockymountaincutlery.com

Shipping:

If your package is lost or damaged, please send us an email to...

orders@rockymountaincutlery.com

All orders will be shipped via United Parcel Service (UPS) of your choice.  Tracking numbers will be passed on to the customers.

Orders destined for overseas APO/AE, etc... addresses are the only exceptions.  These orders will be shipped via United States Postal Service (USPS).  Depending on the destination address and/or the value of the purchased item(s), we reserve the right to add the appropriate insurance to these orders.  For orders with insurance applied, the customer will be contacted for their approval prior to processing the order.